A Cebu Pacific Air officer named Mark Rotanel has been suspended indefinitely as officials investigate an offloading incident of a boy passenger with congenital deformity at the Ninoy Aquino International Airport (NAIA) because of his damaged passport.
Airport sources confirmed that the supervisor was asked on March 17 by Cebu Pacific administration to submit a written report on the offloading incident. Rotanel was also told he will remain under suspension while an investigation into the incident is underway
The supervisor was also asked to temporarily report to Cebu Pacific Air’s Human Resource Department during the suspension period.
Earlier reports said Mark Rotanel caused stir on the social media sites after he firmly denied boarding on Saturday a 12-year-old passenger who was set to undergo surgery in Vietnam. He reportedly did not listen to the pleadings and explanation of the boy’s mother, who sought medical emergency.
For its part, the Department of Foreign Affairs said the passport was still fit for use, but it nevertheless issued the boy a temporary passport so he could travel to Vietnam for his surgery.
Reports said Cebu Pacific said CEB’s Guest Services team had already contacted the affected passengers and provided all necessary assistance so they could push through with their flight.
“We have also contacted Vietnam immigration authorities and arranged for the rebooking of the passengers. We pray for her son’s successful operation,” the airline said.
As of posting, Palileo and her son are now in Vietnam where the latter is set to undergo operation for his pectus excavatum or “hollowed chest.”